Total quality management is a management aspect which ensures that there is continuous improvement in quality of products and services you provide in your business. Quality should not be compromised on any ground and should be a continuous process. Total quality management proposes that total quality can not be achieved. This means that there should be continuous efforts to improve quality on daily basis.
Total quality management supports the idea that quality is a sum total of very individual effort in the organization. This simply means that every one from the chief executive officer to the toilet cleaner, all have substantial contributions towards the success of your business.
A customer looking for quality services should receive a warm welcome from a happy receptionist and proceed to get value for his/her money. If a wrong impression is created at the entrance of the business, he/she may not enjoy the services. Always remember that a satisfied customer will tell one or two of his/ her friends. A dissatisfied customer will discourage at least five.
Total quality management further proposes that quality is free. This is because the benefits of quality are far much beyond the money used to facilitate the process. This is to say that you should not avoid providing quality products and services on the excuse that it is expensive. The benefits supersede the costs.
There are known companies that provide poor quality products at very cheap prices. If you want to be in business for long, just provide quality things regardless of their prices
EFFECTIVE LEADERSHIP AND ADMINISTRATION
Everyone is a leader in his own ability and capacity. The success behind any kind of organization is effective leadership and administration. However, there are people who are born as leaders but it's important to note that leadership and administration is an art and every art can be learnt. I have met many people who never thought of being leaders but have effectively learnt the art of leadership and emerged as leaders to be admired.
In any kind of leadership, the first area of effective administration is the administration of funds. Be it in business, government departments, church or any other kind of organization, you will have the most effective leadership if you learn to use the funds properly. If any of your employees wants to paralysis your operations and bring down decades your leadership, the first place to target is your finance or/and accounting department. Your employees in this area should therefore be people of integrity and who have internalized the vision of your organization.
The second area that determines how effective you will be in your leadership is managing people. The human resource directly affects the operations of your organization. You must begin by placing every employee in the department where he/she will work best. You therefore begin by identifying where to place your staff. This means that an effective leader is close his or her staff and spends time them. After placing them in their rightful places, you need to monitor their performance. Performance of your staff is closely tied to motivation. Every employee needs to be motivated. This entails different strategies. Know which kind of motivation to use. It is not necessary to promise your staff a reward for good performance. This may bring in unhealthy competition, hatred and lack of cooperation between staff who want to out-do each other. Therefore reward unexpectedly.
Motivation may be as cheap to the organization as recognition, but make sure you recognize a staff in the midst of others. Do not do it in a closed office. It may not serve the purpose. Other strategies may include promotions, gifts, added responsibilities and increase in salary. You must also ensure that your staffs are working as a team. Working together ensures the staffs are focused towards the goals of the organization.
Effective leaders give an ear to every stakeholder of the organization. Know that the whole organization is looking on you to give direction. Begin by listening to every stakeholder then give a direction. Sometimes it's necessary to give directions basing on what you believe is best for the organization regardless of other peoples views. But this should not be always because it does not mean that you are always right. Conflict resolution strategies are important. Know that there will always arise conflicts. The win/win strategy works best for most organizations. Therefore make sure that each of the conflicting parties does not feel offended.
Wednesday, July 15, 2009
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