Total quality management

Total quality management is a management aspect which ensures that there is continuous improvement in quality of products and services you provide in your business. Quality should not be compromised on any ground and should be a continuous process. Total quality management proposes that total quality can not be achieved. This means that there should be continuous efforts to improve quality on daily basis.

Total quality management supports the idea that quality is a sum total of very individual effort in the organization. This simply means that every one from the chief executive officer to the toilet cleaner, all have substantial contributions towards the success of your business.

A customer looking for quality services should receive a warm welcome from a happy receptionist and proceed to get value for his/her money. If a wrong impression is created at the entrance of the business, he/she may not enjoy the services. Always remember that a satisfied customer will tell one or two of his/ her friends. A dissatisfied customer will discourage at least five.

Total quality management further proposes that quality is free. This is because the benefits of quality are far much beyond the money used to facilitate the process. This is to say that you should not avoid providing quality products and services on the excuse that it is expensive. The benefits supersede the costs.

There are known companies that provide poor quality products at very cheap prices. If you want to be in business for long, just provide quality things regardless of their prices